Industry standard for returning or refunding an online order has changed a lot over the last few years.

In this module, we'll take a look at the current state of returns & refunds, consumer law and returns policy guidelines in Australia, and why the experience matters.

At the end of this course, you'll have all the tools and the confidence to develop a clear returns and refunds policy that competes in market and helps your brand stand out from the crowd.
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Course curriculum

    1. About this course

      FREE PREVIEW

    2. Getting the most out of the course

      FREE PREVIEW

    3. Before we begin

    1. Introduction

      FREE PREVIEW

    2. Why customers return

    3. The full cost of returns

    4. How many customers return

    5. QUIZ: Returns in ecommerce today

    1. Intro to consumer law & returns policies in Australia

    2. Consumer guarantees & rights

    3. Unlawful policies

    4. QUIZ: Consumer law & returns policies

    1. Intro to building a returns & refunds strategy

    2. What does a typical returns policy look like?

    3. So what does an excellent returns policy look like?

    4. Case studies: Ikea, Culture Kings, Babybee & Modibodi

    5. Using tech to reduce returns

    1. Exercise: Experience the post purchase journey yourself

    2. Exercise: Design your returns offering

    1. Review: Returns & refunds in your business

    2. Implementing outcomes of policy & process review

    3. Congrats!

    4. Before you go...

About this course

  • $149.00
  • 23 lessons

Instructor

Nathan Bush

Nathan lives and breathes ecommerce. He is an ecommerce director, strategist and advisor who has led teams that have grown from $1m to $140m.

He has been named in the Top 50 People in eCommerce four times, written for Inside Retail and hosts the Add To Cart podcast where he gets to speak to leaders in ecommerce every week.

FAQ

  • How do I access the course content?

    All esuite's course content is available to you on demand. Once you've purchased the course, you'll be able to access the course wherever and whenever you want via our learning portal. There is no time limit for completing the course or for accessing the curriculum.

  • Who is the course designed for?

    The course is appropriate for anyone working in or interested in ecommerce. If you're just starting out or you've been working in ecommerce for a while and are looking to freshen up and fill some knowledge gaps, we've got your back.

  • I'm having trouble accessing the content. Who can I contact?

    Send an email over to [email protected] and we'll get back to you as soon as we can to get you back on track with your ecommerce journey.

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